Kwebbl cloud
We receive frequently tickets about calls being disconnected after 30 seconds or after a transfer. In this topic we would like to go deeper in this case a...
Mon, 16 Sep, 2019 at 9:48 AM
If a customer cannot receive incoming calls after a certain time being idle, then it is most likely that the firewall is configured with a UDP port closing ...
Fri, 27 Dec, 2019 at 11:41 AM
Sound Files can be uploaded in the panels. The following formats are allowed to upload in the panels: MP3 WAV Please find attached the minimum ch...
Thu, 3 Oct, 2019 at 9:57 AM
A hack attack is most of the time discovered by a deviation in the normal call destinations of the company involved often leading to a ‘Limits reached’ noti...
Thu, 21 Nov, 2019 at 12:35 PM
When not being able to make an outbound call to a specific number or destination due to Whitelist settings set by the Provider for a company, a user will he...
Thu, 21 Nov, 2019 at 11:38 AM
When not being able to make an outbound call due to Limits set by the Provider for a company, a user will hear the message: "Due to exceeding your call...
Thu, 21 Nov, 2019 at 12:34 PM
When not being able to reach an external number calling from the Kwebbl platform, first of all please check the accessibility of the To number from a couple...
Fri, 22 Nov, 2019 at 5:18 PM
A customer may not be able to call without a country code (e.g. 0212345678) or with 00 in front of the number (e.g. 0031212345678), while he is able to reac...
Tue, 26 Nov, 2019 at 12:55 PM
This issue is most likely to happen due to incorrectirrelevant firewall/network settings. Please, check the firewall settings (Which IPs should I whitel...
Tue, 26 Nov, 2019 at 1:01 PM