De 4 types of support are as follows:
Performing actions on the basis of script: basic settings, common problems, explain web interfaces, etcetera.
Based on configuration settings, quality measurements and other easy-to-collect variables draw a conclusion and look for solutions. Good understanding of networks and VoIP pitfalls.
Collect traces and other diagnostic variables (from customer perspective), analyze, draw conclusions, and seek solutions. Good understanding of the SIP protocol and networks.
Collect traces, logs and other diagnostic variables within the platform of Kwebbl, analyze, draw conclusions, and seek solutions. Full understanding of the platform and all protocols used.