Kwebbl

Ticketing 5

• What are the Priority Levels for tickets?
• How to raise a ticket?
• How to raise a ticket via email?
• What types of support do we have ?
• Why is the ticket closed while the problem has not been solved yet?

General support information 2

• Information traces
• Check if all services are up and running

Kwebbl cloud 9

• Calls disconnected
• No incoming calls after some idle time
• Characteristics audiofiles
• How to protect a phone from hack attempts?
• How do I know an outgoing call is not allowed due to Whitelist settings?

See all 9 articles

Kwebbl SIP trunk 3

• No incoming calls after some idle time
• No outbound calls possible
• Outbound calls are anonymous

General 1

• Default whitelist destinations

New Features 7

• Trunk Failover
• Feature Bundles: Exceptions
• Copy Customized Device Behaviour
• Web Calls
• Queue Position Announcement

See all 7 articles

Maintenance Announcements 2

• Network Maintenance 31-01-2020
• Maintenance Announcement 24-01-2020

General 3

• Which IPs should I whitelist in my firewall?
• How to perform a ping or traceroute?
• How to change packetization time in a Fritzbox device?

Tools 3

• SIP ALG detector
• VoIP Connection Analyzer - Windows
• Voip Connection Analyzer - Mac/Linux

Tracing 4

• How to perform a trace from a Yealink device?
• How to open a trace (PCAP file)?
• Why do we see a sporadic 401 Unauthorized SIP response?
• How to monitor the audio quality on a Yealink device

General 5

• Overview of Certified Phones
• Configuring phone account registrations
• List of the supported firmwares in the autoprovisioning
• Which expiration time period is recommended for a device?
• Safety advice

Yealink 4

• Yealink T2 Series
• Yealink T4 Series
• Yealink T5 Series
• 2 Factor Authentication Yealink autoprovisioning

Gigaset 1

• Why is Gigaset firmware not updated automatically to more recent version in provisioning?

FAQ 8

• Why does my provisioned Yealink, Gigaset or Panasonic phone not register and the domain is configured as notls.?
• Why should settings be set via the Customize Device Behavior option on Zero touch provisioned devices?
• Why can't I add a new device: error message ‘MAC ID already in use’ appears?
• Why does my device lose their registration?
• What is the difference between green and yellow registration dots on the Devices page?

See all 8 articles

General / FAQ 3

• Kwebbl SIP Trunk Specifications
• Why do we recommend to register a trunk on both a Primary and Secondary trunk account?
• Why does trunk registration time differ from what was set?

PBX Configuration 3

• 3CX v15 - Configuration example
• Panasonic KX-HTS Configuration example
• Panasonic KX-NS Series - Configuration example

General 2

• Getting started with Web Calls
• Web Calls Chrome app

Getting started 3

• Getting started Qaller app
• Supported OS versions
• Latest Qaller app versions

FAQ Qaller 2

• No incoming calls when phone is on Stand-by
• White screen

Vamos - General 12

• How to add a new Mobile device?
• How to install the SIM card?
• How to unlock a locked SIM card?
• What is a Service Profile?
• What is a Warning Profile?

See all 12 articles

Vamos - Voice 12

• How to (de)activate Voicemail?
• How to (de)activate Call Waiting?
• How to (de)active anonymous calls?
• Outbound Caller ID is not showing the mobile number.
• Prefix is not shown on the Mobile device.

See all 12 articles

Vamos - Data 5

• What are the Access Point Name (APN) settings?
• How to turn on/off mobile data on the mobile device?
• How to turn on/off Roaming mobile data on the mobile device?
• No data connection in The Netherlands
• No data connection outside The Netherlands (Roaming)

Manuals provider / reseller 0

Manuals company / user 1

• Kwebbl shortcodes

FAQ 6

• Why is internal number of an Extension restricted 2 to 4 digits only?
• Why is using ‘pause’ or ‘logout’ preferable to DND mode when using Queue functionality?
• How does limits mechanism work?
• Why can my file not be uploaded via 'Bulk Import of Extensions'?
• To which contacts are the Limits notifications sent?

See all 6 articles

FAQ Phone numbers 1

• My number is shown as 'Spam' on Samsung devices

Belgium 3

• Belgium LAC list Zip Code
• Letter of Authorization
• Belgische portering indienen

Netherlands 0

Germany 0

Switzerland 0

API documentation 1

• Full realtime API documentation

FAQ 1

• Why are there no events sent to the Callback URL?

Gigaset 0