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Knowledge base
Information Kwebbl support
Ticketing
5
What are the Priority Levels for tickets?
How to raise a ticket?
How to raise a ticket via email?
What types of support do we have ?
Why is the ticket closed while the problem has not been solved yet?
General support information
2
Information traces
Check if all services are up and running
Questions
Kwebbl cloud
9
Calls disconnected
No incoming calls after some idle time
Characteristics audiofiles
How to protect a phone from hack attempts?
How do I know an outgoing call is not allowed due to Whitelist settings?
See all 9 articles
Kwebbl SIP trunk
3
No incoming calls after some idle time
No outbound calls possible
Outbound calls are anonymous
General
1
Default whitelist destinations
Kwebbl Updates
New Features
7
Trunk Failover
Feature Bundles: Exceptions
Copy Customized Device Behaviour
Web Calls
Queue Position Announcement
See all 7 articles
Maintenance Announcements
2
Network Maintenance 31-01-2020
Maintenance Announcement 24-01-2020
Network
General
3
Which IPs should I whitelist in my firewall?
How to perform a ping or traceroute?
How to change packetization time in a Fritzbox device?
Tools
3
SIP ALG detector
VoIP Connection Analyzer - Windows
Voip Connection Analyzer - Mac/Linux
Tracing
4
How to perform a trace from a Yealink device?
How to open a trace (PCAP file)?
Why do we see a sporadic 401 Unauthorized SIP response?
How to monitor the audio quality on a Yealink device
Phone Configuration
General
5
Overview of Certified Phones
Configuring phone account registrations
List of the supported firmwares in the autoprovisioning
Which expiration time period is recommended for a device?
Safety advice
Yealink
4
Yealink T2 Series
Yealink T4 Series
Yealink T5 Series
2 Factor Authentication Yealink autoprovisioning
Gigaset
1
Why is Gigaset firmware not updated automatically to more recent version in provisioning?
FAQ
8
Why does my provisioned Yealink, Gigaset or Panasonic phone not register and the domain is configured as notls.?
Why should settings be set via the Customize Device Behavior option on Zero touch provisioned devices?
Why can't I add a new device: error message ‘MAC ID already in use’ appears?
Why does my device lose their registration?
What is the difference between green and yellow registration dots on the Devices page?
See all 8 articles
SIP Trunk
General / FAQ
3
Kwebbl SIP Trunk Specifications
Why do we recommend to register a trunk on both a Primary and Secondary trunk account?
Why does trunk registration time differ from what was set?
PBX Configuration
3
3CX v15 - Configuration example
Panasonic KX-HTS Configuration example
Panasonic KX-NS Series - Configuration example
Web Calls
General
2
Getting started with Web Calls
Web Calls Chrome app
Qaller app
Getting started
3
Getting started Qaller app
Supported OS versions
Latest Qaller app versions
FAQ Qaller
2
No incoming calls when phone is on Stand-by
White screen
Vamos
Vamos - General
12
How to add a new Mobile device?
How to install the SIM card?
How to unlock a locked SIM card?
What is a Service Profile?
What is a Warning Profile?
See all 12 articles
Vamos - Voice
12
How to (de)activate Voicemail?
How to (de)activate Call Waiting?
How to (de)active anonymous calls?
Outbound Caller ID is not showing the mobile number.
Prefix is not shown on the Mobile device.
See all 12 articles
Vamos - Data
5
What are the Access Point Name (APN) settings?
How to turn on/off mobile data on the mobile device?
How to turn on/off Roaming mobile data on the mobile device?
No data connection in The Netherlands
No data connection outside The Netherlands (Roaming)
Manuals and FAQ platform
Manuals provider / reseller
0
Manuals company / user
1
Kwebbl shortcodes
FAQ
6
Why is internal number of an Extension restricted 2 to 4 digits only?
Why is using ‘pause’ or ‘logout’ preferable to DND mode when using Queue functionality?
How does limits mechanism work?
Why can my file not be uploaded via 'Bulk Import of Extensions'?
To which contacts are the Limits notifications sent?
See all 6 articles
Phone numbers
FAQ Phone numbers
1
My number is shown as 'Spam' on Samsung devices
Belgium
3
Belgium LAC list Zip Code
Letter of Authorization
Belgische portering indienen
Netherlands
0
Germany
0
Switzerland
0
Kwebbl Realtime API
API documentation
1
Full realtime API documentation
FAQ
1
Why are there no events sent to the Callback URL?
Kwebbl internal
Gigaset
0